Defining the complex issue January 28, 2023 postadmin Post in Uncategorized BSBCRT611 APPLY CRITICAL THINKING FOR COMPLEX PROBLEM SOLVING STUDENT VERSION PROJECT PORTFOLIO First published 2020 RTO Works www.rtoworks.com.au [email protected] 0452 157 557 © 2020 RTO Works This resource is copyright. Apart from any fair dealing for the purposes of private study, research, criticism or review as permitted under the Copyright Act 1968, no part may be reproduced by any process without written permission as expressed in the RTO Works License Agreement. The information contained in this resource is, to the best of the project team’s and publisher’s knowledge true and correct. Every effort has been made to ensure its accuracy, but the project team and publisher do not accept responsibility for any loss, injury or damage arising from such information. While every effort has been made to achieve strict accuracy in this resource, the publisher would welcome notification of any errors and any suggestions for improvement. Readers are invited to write to us at [email protected]. Business Works is a series of training and assessment resources developed for qualifications within the Business Services Training Package. Section 1: Defining the complex issue 5 Section 2: Systematic decision-making 7 Section 3: Decision review 9 Student name: Assessor: Date: Business this assessment is based on: Documentation reviewed as preparation: Job role: Stakeholders: Numeric/Financial data: Section 1: Defining the complex issue Provide business overview Provide an overview of the business, including: name of business description of what the business does (e.g. key functions, vision) your job role within the business (or the role you’re assuming if you are basing this assessment on the case study). Outline complex issue Describe the complex issue associated with the business, including: a brief outline of the issue who the stakeholders are and how they are associated with the issue analysis and presentation of numeric and financial data illustrating the complex issue (attach to this section of the portfolio) two objectives when pursuing solutions three advantages of solving the issue. three risks involved in pursuing solutions. Legislative and organisational requirements Establish the legislative and organisational requirements related to the complex issue, including: a summary of the relevant legislation a summary of the associated organisational policies and procedures Attach any relevant policies to your portfolio. Calculate resources Calculate the resources required for the solution development process Prepare presentation Use the work done in this section to prepare a presentation of scope of your issue to present to relevant stakeholders. Use any appropriate format (e.g. MS PowerPoint). Attach the presentation to your portfolio. Attach: Organisational policies and procedures ☐ Legislation ☐ Presentation ☐ Financial analysis and presentation ☐ Section 2: Systematic decision-making Generate alternative solutions for your issue Summarise the outcomes of your meeting with the stakeholder, including: an outline of two critical thinking techniques used to generate solution alternatives with other stakeholders (attach proof e.g. mind map to this section of your portfolio) List of four to six alternative solutions. Evaluate alternative solutions Evaluate each identified solution to establish their feasibility. Include: success criteria constraints evaluation of each alternative against the criteria and constraints List of all feasible options Compare feasible solutions Use one appropriate tool/technique to compare all feasible alternatives with one another. Include: a description of the tool or technique used proof of your comparison (e.g. table, financial analysis etc) an assessment of bias in your decision-making (actual or perceived) Choose the best solution for your complex issue Choose the best alternative and explain: Why did you choose it? How does it meet the legislation and organisational policy requirements? Are there any risks associated with your solution? What are the advantages of the chosen solution? Resources required Prepare a brief Use the work done in this section to prepare a brief to share your proposed solution with key stakeholders (use “Brief outline” template if applicable). Attach the organisation policies that guide brief writing to this section of the portfolio. Attach: Brief ☐ Feedback register ☐ Organisational policies – brief ☐ Section 3: Decision review Develop a feedback register Develop a feedback register to record feedback from stakeholders. Attach the organisation policies that guide recording of feedback. Incorporate feedback Use the feedback from your meeting with stakeholders to refine your project brief. Attach the refined brief and completed feedback register to this section of your portfolio. Seek approval Use an appropriate format to seek approval to implement your proposed solution (e.g. draft an email, complete an application form ready to be lodged etc.) Attach proof to this section of your portfolio. Self-evaluate your performance Perform a self-evaluation: Complete the self-evaluation checklist (add as an attachment). List your strengths and weaknesses. Identify areas needing improvement. Attach the completed self-evaluation (Self-Evaluation checklist) to this section of your portfolio. Attach: Self-evaluation checklist ☐ Refined brief ☐ Completed feedback register and related organisational policies ☐ Proof to seek approval ☐